Refund Policy

Last updated: November 14, 2026

Custom items

Every portrait is made just for you, so we can't accept returns or offer refunds for change of mind after you approve your preview.

Before you approve

Your order includes up to 2 revision rounds. If we can't produce a preview you're happy with after 2 revisions, tell us before approving and we'll refund you in full.

Digital files

If your final file doesn't match the preview you approved, or has a technical problem such as low resolution or corruption, we'll fix it or resend it at no cost.

Framed prints (when available)

If your print arrives damaged or defective, or isn't the artwork you approved, email us within 30 days of delivery with photos of the item and packaging. We'll send a free replacement or a refund, at your choice. Returns for change of mind aren't accepted on custom framed prints.

How to request

Email pawportrait@venturesailab.com with your order email and a short description. Approved refunds go back to your original payment method through Stripe.