Privacy Policy

Last updated: November 14, 2026

Who we are

PawPortrait is operated by SUNMAR GROUP LLC, 2632 Mead Avenue, Saint Cloud, FL 34771. Contact: pawportrait@venturesailab.com.

What we collect

Only what we need to fulfill your order: your name and email address, your shipping address (framed prints only), your pet photos and notes, and order details. We do not receive or store your full card number. Payments are handled by Stripe. Orders must be placed by an adult.

How we use it

To create your portrait, send previews and revisions, deliver your file, ship framed prints, answer questions and keep required business records. We don't sell your personal information, and we don't use your photos or portrait in marketing without your written permission.

AI processing

Your portrait is AI-assisted. We upload your pet photo to an AI image-generation service that processes it on our behalf. A human reviews every portrait before delivery. We only share the photos and style instructions needed, never payment details.

Who we share it with

Only service providers that help fulfill your order: our payment processor (Stripe); our print-on-demand partner Printful, for framed prints (print file, name and shipping address); our AI image-generation provider; and email and hosting providers. We may also disclose information when the law requires it.

How long we keep it

Pet photos are deleted 30 days after your order is delivered. Final portrait files are kept 30 days so we can resend them, then deleted unless you ask us to keep them. Order records are kept as long as needed for accounting, tax and legal purposes.

Your choices

You can ask to access, correct or delete your information at any time by emailing pawportrait@venturesailab.com. Depending on your state (for example California), you may have additional rights, and we honor them. We do not sell or share personal information for targeted advertising.

Changes

If we update this policy, we'll post the new version here with a new date.